It is essential that you possess the following skills in order to be successful for this role:

• Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
• Considerable amount of experience working within an office environment or similar.
• Strong knowledge of all Windows based technology.
• You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

We are looking for an experienced Customer Service Advisor to join our rapidly expanding company on a permanent basis.

Role requirements:

Within this role, you will respond to all calls and enquiries coming into the call centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.

What's in for you?

• Competitive basic salary – Up to £22,000 per annum, depending on experience
• 25 days annual leave
• Generous Pension Scheme
• Cycle to work scheme
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
• Eye Test Vouchers
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
• Be part of a friendly and dedicated team
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Maternity and paternity packages to make sure you get to spend time with your loved ones!
• Use and access to the latest technology

If you feel you have skills and experience needed, please apply and we will review your application and be in touch to discuss further.