To be successful in this role you must have:

• Knowledge of housing legislation and case law, particularly as it relates recovery of rent and leaseholder debts.
• A broad knowledge of housing policy and services, a good understanding of the operation of a local authority and, in particular, its statutory duties in housing management.
• Knowledge of county court and/or first Tier Tribunal procedures.
• Knowledge of methods to achieve effective rent recovery and of housing and other welfare benefit regulations
• Experience of an aspect of Credit control or housing income collection such as rent recovery.
• Experience of working to strict policy and procedural requirements.
• Effective communication skills, both verbally and in writing in order to respond to queries and complaints and deliver an excellence in customer service.
• Strong math and English skills, to enable effective debt recovery work to be undertaken.

The purpose of this role is to provide a Housing collection and income recovery from Leaseholders, tenants and former tenants in permanent and temporary accommodation

To provide an effective rent service that maximises income collection and recovery whilst providing a customer focussed service for tenants for a range of housing provided by the council including permanent and temporary accommodation.

Grade SO1: £30,585 - £31,557 pa

Additional Information

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

The closing date for applications is 4th January 2022.

For an informal discussion regarding the role please contact Rosamund.Da-Silva@newham.gov.uk

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.