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Chief Executive Officer of the British Retail Consortium

Organization: British Retail Consortium (BRC)

Profession: Chief Executive Officer


Helen Dickinson OBE (born 1966, Surrey, England) is a British accountant and executive, and the current Chief Executive Officer (CEO) of the British Retail Consortium, a post she has held since January 2013. Before joining the British Retail Consortium she had previously worked as an auditor for accounts firm KPMG, working with retailers.

Born in Surrey, England in 1966, Dickinson was educated at schools in New Zealand and The Kings School, Ottery St Mary, Devon before attending Kingston Polytechnic. Her first job was as a sales assistant at a high street chemist. After joining KPMG she rose to the position of head of retail. In 2012 she was appointed to succeed Stephen Robertson in the role of what was then known as the Director-General of the British Retail Consortium, and took up the post in January 2013. For her services to the retail industry, Dickinson was appointed an OBE in the 2016 New Year's Honours.

As CEO of the British Retail Consortium, Dickinson was one of the people to attend government briefings during the COVID-19 pandemic, where she urged people to shop responsibly after panic buying led to a shortage of food in supermarkets.

She is a regular voice for the UK retail industry, and has contributed articles to magazines such as Retail Week.

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The rising cost of living and the ongoing war in Ukraine has shaken consumer confidence, with expectations of people’s personal finances over the next 12 months reaching depths not seen since the 2008 financial crisis.
12 April 2022
We are already seeing a serious impact on retail operations as a result of staff having to self-isolate and this will only get worse right across the economy, as cases are already rising fast and the final restrictions are eased.
10 July 2021


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