The economic crisis has caused an increase in aggression among British shoppers
The economic crisis has caus...
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The economic crisis has caused an increase in aggression among British shoppers

28 June 2022
1 min.
The economic crisis has caused an increase in aggression among British shoppers

British shoppers are angry

Shop staff in the UK are increasingly facing hostility from shoppers due to a significant rise in the cost of living. This was reported on Tuesday by The Guardian newspaper, citing a report by the Institute of Customer Service (ICS).

According to it, 44 per cent of retail workers have experienced aggressive customer behaviour in the past six months.

However, UK authorities have responded to the situation by introducing legislative changes. A law was passed in April this year which introduced hefty fines for assaulting shop staff.

According to ICS chief executive Jo Causon, the problems will only worsen as price rises continue.

Meanwhile, according to research by NielsonIQ, such a crisis is forcing many UK residents to switch to cheaper goods. Experts estimate that almost 15 per cent stop buying certain food products, and 28 per cent more often go to budget supermarkets of German retail chains Aldi and Lidl.

It is worth noting that May saw a record 9.1 per cent inflation in the UK in the last few decades. According to the Bank of England's forecast, the country's inflation rate will rise to 11 per cent in autumn. The kingdom risks the biggest fall in living standards since the 1950s.

Persons1 and Companies2 in the news

CEO, UK Institute of Customer Service
1 place
The Guardian
2 place
Source foto:
Rating companies
18 Mention
12 Mention
Daily Mail
9 Mention
Labour Party
6 Mention
X (Twitter)
6 Mention
Channel 4
6 Mention
The Sun
6 Mention


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