Your investigative skills matter.

As a train delay attributor you’ll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.

You’ll have a keen eye for detail as you’re working with delay data, and you’ll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You’ll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

When delays happen, you’ll build an accurate picture of the reasons behind them.

Using data and working with our signaller community and other colleagues across the railway you’ll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you’ll make a difference, from advising managers to agreeing the use of alternate train time information.

Your skills matter

You don’t need rail experience but you do need to show how your transferrable skills meet the following.

Data skills - You'll need strong analytical skills and be confident in working with data.

People skills - You’ll be able to build strong working relationships and manage different stake holder requirements.

Agility – With many competing deadlines and the demand for quick and accurate resolutions, you’ll be experienced in managing your time with agility and flexibility.

IT skills – You’ll be using bespoke IT systems and Windows based applications and so you’ll be confident in using technology.

Confident decision making – making accurate and informed decisions is key in this role and you’ll be confident in standing by the decisions you make.

Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.

Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you’ll be able to get your message across clearly, accurately and concisely.

Shift working – this role involves shift working and to you’ll be willing and able to work on a shift basis.

Yourdecisions make all the difference...

As a train delay attributor, you’ll be passionateabout providing great customer service, so when trains are delayed passengers,train and freight operating companies are fully informed of the situation in atimely manner. Our attribution team monitors real time train operations andallocates reasons for any delays.

And if you make thegrade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in theGlassdoor's 2021 Best Places to Work.

Are you looking to join an organisation where you do meaningful workevery day? As a train delay attributor you’ll be starting a rewarding careerwith Network Rail.

Our role is to run a safe, reliable and efficient railway, servingcustomers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity.

We're undertakingan ambitious change. Our vision is PuttingPassengers First – a company thatis on the side of passengers and freight users; that is easy to engage with andis an efficient and dependable partner; a company peopleare proud to work for; instinctivelyrecognised as an industry leader.

We’rean organisation where people matter. We matter to millions. Everyonematters is our diversity strategy. By 2024 we will be an even more open,diverse and inclusive organisation that is better at reflecting the communitiesthat we serve. By putting our passengers first, our strategy will help usto provide a more accessible and more inclusive experience for you.

As part of your application you will be asked to answer a series of Yes/No questions relevant to the Job you are apply for. These will be followed by 3 more detailed questions relating to your interest and knowledge of the role and the relevant skills, experience, and behaviours we are looking for. You should limit your responses to a maximum of 200 words so make every word count!

Remember to read all the questions carefully and take your time when thinking about your responses. It should take you approximately 30 minutes to an hour to complete your application.

This role involves days, nights and weekend working. Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination.

As part of your application you will be asked to answer a series of Yes/No questions relevant to the Job you are apply for. These will be followed by 3 more detailed questions relating to your interest and knowledge of the role and the relevant skills, experience, and behaviours we are looking for. You should limit your responses to a maximum of 200 words so make every word count!

Remember to read all the questions carefully and take your time when thinking about your responses. It should take you approximately 30 minutes to an hour to complete your application.

What does Diversity and Inclusion mean to us?

‘Diversity'means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

If you should need relevant and/or accessible support to apply for our roles, please contact AssessmentDesignandDelivery@networkrail.co.uk or for general application support please contact iRecSupport@networkrail.co.uk

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.